Payment and Refund Policy
How prices, payments, cancellations and refunds are handled.
- Last updated
- 24 October 2026
This policy describes how editionvoze handles payments, cancellations and refunds for the services it provides in and around Swansea. It applies to every order agreed with us by telephone, email or in person.
How prices and orders are agreed
The prices of our services are those published on this website on the day of your enquiry. To order, write to us at hello@editionvoze.co.uk or call 01792 410386; we reply with a written confirmation of the service, its price and the date. The order becomes binding once you accept that confirmation, and the invoice follows.
Changes and cancellations by you
You can cancel or move an appointment free of charge up to 48 hours before the agreed time by calling 01792 410386 or writing to hello@editionvoze.co.uk. If you cancel later, or nobody is there when we arrive, we may charge for work already done and for costs we can no longer avoid, though we would rather find a new date.
Paying invoices
Invoices are due within 14 days of their date unless another term has been agreed in writing; the accepted payment methods are listed on each invoice. For larger jobs, an advance payment or payment in instalments can be agreed in the quotation. If an invoice stays unpaid, we send a written reminder before taking further steps.
Cancellation on our side
If we have to cancel or postpone an appointment, for example because of illness, a delay on an earlier job or circumstances outside our control, we tell you as soon as we can and offer a new date at the earliest opportunity. Where no alternative date suits you, any amount already paid for that service is refunded in full.
Complaints about our work
Complaints about the quality of a service should reach us at hello@editionvoze.co.uk within 14 days of the work being finished, or by telephone on 01792 410386 before then. We reply within a few working days and agree with you how the matter will be put right, by reworking the service or by refunding part of the fee.
Refunds and part-completed work
A refund is issued using the payment method of the original transaction, normally within 14 days after we have agreed it with you. If that method is no longer available, we ask you for bank details at hello@editionvoze.co.uk and transfer the amount there, free of charge. Services already provided in full are not refundable; for partly completed work we settle the fee for the completed part and return the balance, allowing for material or third-party expenses agreed in advance.
Right to cancel
Consumers who conclude a contract with us at a distance or away from our business premises have a right to cancel it within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. A clear statement sent to hello@editionvoze.co.uk before that period ends is enough, and work you had already asked us to begin is then settled separately.